FAQS
How can I track my order?
- Order Confirmation: You will receive an SMS with your order number and COD amount after placing your order on our website.
- Dispatch Notification: Another SMS will be sent when your order is dispatched, including a tracking link. Click this link to track your order anytime.
How can a customer cancel an order?
- Orders can be canceled within 6 hours of placement by calling on 0317 4393784.
Do we have an Exchange and Return Policy?
- Yes, we offer a return and exchange policy. (Read our detailed return and exchange policy on our website.)
What kind of brand is His & Hers?
- We have over 1 million trusted customers across Pakistan and worldwide. Buy with peace of mind because we sell happiness, not just garments.
How long will it take for my order to be delivered?
- Typically, it takes 3 to 5 working days for your order to be delivered.
Does adding an item to the shopping cart reserve it for me?
- No, adding items to your cart does not reserve them. Complete your purchase at checkout to avoid any inconvenience.
What courier company do we use to deliver our orders?
- We currently use Post Ex/Call Courier company for order deliveries.
What sizes are available for kids' clothing?
- We offer a wide range of sizes from newborns to teenagers. Check the size guide on each product page for accurate measurements.
Can I change my delivery address after placing an order?
- Yes, you can change your delivery address within 6 hours of placing the order by contacting our customer service.
Do you offer gift wrapping?
- Yes, we offer gift wrapping services for an additional fee. You can select this option during checkout.